Portfolio

Work Experience

Collected, cleaned, and analyzed data from logistics systems such as WMS and SAP ERP to support operational and strategic decision-making.
Developed interactive dashboards using Power BI to monitor warehouse performance, stock movement, cycle count accuracy, and delivery efficiency.
Conducted analysis of stock-taking activities and investigated stock discrepancies.
Collaborated across divisions (warehouse, Sales, operations, Audit, IT and Supply Demand) to improve data-driven supply chain processes.
Prepared regular reports on warehouse key performance indicators (KPIs), such as service level rate, stock turnover, and aging inventory.
Developed data reporting SOPs and enhanced manual process automation using Excel and Python (as needed).
Provided insights from historical data to support demand forecasting and logistics planning.
Performed root cause analysis on data discrepancies or declining performance cases.
Overseeing disposal processes and managing principal-related matters.

Created supplier arrival planning and scheduling.
Prepared and verified daily operational reports, including Write Off Proposals (WOP), for internal use and external clients.
Managed material stock data accurately using systems such as SAP, WMS, or Excel, including input and updates of incoming and outgoing goods.
Ensured completeness of logistics documents such as delivery notes, goods receipt reports, and shipping documents.
Coordinated with warehouse and operations teams to ensure smooth distribution processes.
Ensuring KPI targets for invoicing to clients are achieved.

Managed and maintained warehouse administrative documents, including receipt reports, release records, and stock opname reports.
Ensured stock data in the system (SAP ERP/WMS) was accurate and up to date.
Coordinated with production, procurement, and distribution departments regarding goods requirements and deliveries.
Supervised the data entry process for incoming and outgoing goods and ensured completeness of supporting documents such as delivery notes, invoices, and others.
Assisted with internal and external audits related to warehouse administration.
Organized warehouse document archives systematically to facilitate easy retrieval and reporting.
Generated monthly and weekly reports on stock levels and warehouse activities for management.
Maintained effective communication with the warehouse team and relevant parties to ensure smooth operations.

Managed the daily operations and configuration of the company's Transport Management System (TMS).
Collaborated with logistics vendors, warehouses, and other departments to ensure smooth goods delivery.
Created and compiled transportation performance reports (KPIs) such as On-Time Delivery (OTD) and trip completion rate.
Actively contributed to the implementation, migration, or integration of TMS with SAP or WMS systems.
Ensured all transportation activities complied with safety standards and applicable regulations.

Handled customer inquiries, requests, and complaints directly or via phone.
Provided quick, accurate, and procedure-compliant solutions to customer issues related to products, networks, or services.
Communicated product information, new features, service packages, and promotions in a clear and educational manner.
Documented every customer interaction thoroughly and accurately in the system.
Participated in regular training on new products, service systems, and customer communication soft skills.
Proposed service improvement ideas based on customer needs and behavior.
Maintained customer data confidentiality and complied with the company’s information security policies.

Recorded and verified raw material receiving documents from suppliers into the system (ERP/WMS) accurately and on time.
Entered daily raw material in-out data and ensured consistency between physical stock and system records (stock card & actual stock).
Prepared daily, weekly, and monthly raw material stock reports for production and audit purposes.
Maintained and managed document archives such as Delivery Orders (DO), Purchase Orders (PO), Delivery Notes, and Minutes of Meeting.
Coordinated with Quality Control, Purchasing, and Production teams regarding the completeness, quality, and needs of raw materials.
Ensured FIFO (First In First Out) or other methods were implemented according to raw material warehouse SOPs.
Supervised document compliance during cycle count, stock opname, and both internal and external audits.
Applied the 5R system (Sort, Set in Order, Shine, Standardize, Sustain) within the warehouse administration area.
Utilized ERP systems (ABAS, Oracle) and supporting Microsoft Office applications for reporting and data analysis.